A boy stares out of a heavily tinted bus window leaving a U.S. Customs and Border Protection facility, Tuesday, June 19, 2018, in McAllen, Texas. More than 2,300 minors have been separated from their families crossing the border to the U.S. under a zero-tolerance policy where everyone caught crossing illegally is prosecuted. (AP Photo/Eric Gay)

MCALLEN, Texas (AP) - Trump administration officials say they haven’t yet figured out how to reunite the thousands of children separated from their families at the border.

The separations are a result of a zero-tolerance policy adopted in May by the Department of Justice in which anyone caught entering the U.S. illegally is criminally prosecuted.

Homeland Security officials say there are some methods parents can use to try to find their children: hotlines to call and an email address for those seeking information. But advocates say the system is filled with obstacles.

An attorney for the Texas Civil Rights Project says some of the adults detained are illiterate and federal representatives won’t give any information if a child has been transferred out of a government shelter - including if the child has been deported.

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